SHIPPING INFORMATION
WHAT SHIPPER DOES PCROO.COM GO THROUGH?
PCROO.COM offers a variety of shipping options and services for your order. Our standard delivery method is Fed Ex Ground delivery, by which handling time is usually 1-2 days after the approval of your credit card. However, you can call us to request a number of alternative methods, including expedite, blind drop shipping, express shipping and more.
HOW WILL I KNOW WHICH SHIPPER I WENT THROUGH?
You can check the information about your order once you log in to your account at www.pcroo.com; just click the link for ORDER STATUS. If the package has shipped there should be a tracking number(s) and carrier information. In addition, tracking number should be e-mailed to you when orders ship.
HOW LONG WILL THE ORDER TAKE?
Once payment has been received we ask for 2-3 business days for processing the order. Most times we ship the day after the payment is made however there are some things that could hold your order up and cause a delay. To help us get your package to you as soon as we can, please make sure to provide the correct and complete information such as your name and shipping address.
WHAT WILL I DO IF THE SHIPPING ADDRESS I ENTERED IS INCORRECT?
Our shipping process is fast so please contact as soon as possible at out toll free number 1-866-610-9466 or visit our website at www.pcroo.com for our chat support. Otherwise your order may ship and it will be too late for us to get this changed for you.
HOW DO I TRACK MY ORDER?
After payment has been made and confirmed, you will be receiving an e-mail from PCROO.COM which will include the tracking number and any other details about your package. Also, you can check the shipping information once you log in to your account at www.pcroo.com.
WHAT IF THE TRACKING NUMBER IS NOT VALID?
For most carriers the tracking number is not valid until it arrives at a central hub or sometimes the driver fails to scan all packages. As a result, the tracking number is invalid. In the unlikely event, please wait at a day or two if your order can be tracked already. Otherwise, please e-mail us at customerservice@pcroo.com or contact our toll free number 1-866-610-9466. You can also visit our website at www.pcroo.com, our friendly chat support representatives will be glad to assist you further.
DO YOU SHIP OUTSIDE UNITED STATES?
Our shipping cart is currently not integrated to accept orders online. You may place an order via phone by contacting our toll free number 1-866-610-9466 or e-mail us at intl@pcroo.com. For more information, please check our INTERNATIONAL POLICY at www.pcroo.com.
WHAT IF I REFUSED A SHIPMENT OR IT WAS UNABLE TO DELIVER?
If the shipment is refused due to shipping damage, PCROO.COM will reship the merchandise once it has arrived. However, if the shipment was refused because the customer no longer wants the product, PCROO.COM will refund the product as specified in the terms of sale minus shipping and 15% restocking fee. If the shipment was not delivered due to the customer entered the wrong shipping address or information, PCROO.COM will contact the customer to authorize another shipping charge and then reship the merchandise. If PCROO.COM inputted the wrong information or shipping address to the carrier then the package will be shipped at the expense of PCROO.COM.
WHAT IF THE PACKAGE I RECEIVED IS INCOMPLETE?
Check the number of tracking numbers for your order. Make sure all packages have arrived. If you have checked everything and still there are still missing orders, please contact us at our toll free number 1-866-610-9466 or visit our our website at www.pcroo.com for our chat support. You can e-mail us also at customerservice@pcroo.com.
CAN MY ORDERS BE SHIPPED TO A DIFFERENT ADDRESS ASIDE FROM MY BILLING ADDRESS?
Yes, all you need to give us is the comple shipping address where you want your orders to be delivered and also would need to contact our toll free number 1-866-610-9466 for verification. In case you failed to contact us, PCROO.COM will contact you to verify the information as our policy to prevent fraud. You can aslo e-mail us at customerservice@pcroo.com.
